Returns & Exchanges

At PONT-DES-ARTS, we want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the items in their original box, ensuring all designer tags and security seals remain intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our atelier inspects the returned pieces, your refund will be processed to your original payment method within 5-7 business days.